REFUND AND RETURN
Our policy lasts 14 days. If 14 days have gone from the date you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note, you would be responsible for return shipping charges. If interested in a return, please contact us at contact@uk.roxynailsparis.com or fill out our contact us form.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
And certain situations where no refund is granted :
- the item that was shipped to the address entered by the customer, but the latter made a mistake when filling in the form and therefore did not receive the order for reasons that are not attributable to us
** Please note that all orders showing delivered status by the courier will be ineligible for a refund. **
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that consumers will lose their right to cancel if they unseal goods. Our press on nails and gel pads are indeed not suitable for return if they are unsealed, due to health protection and hygiene reasons.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@uk.roxynailsparis.com.
Free items (if applicable)
Only priced items may be refunded, unfortunately free items added to your order as a result of a discount cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@uk.roxynailsparis.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Cancel order
If your order has not yet shipped, a cancellation request is possible. Please contact us at contact@uk.roxynailsparis.com or complete our contact us form.
If your order has already shipped, unfortunately cancelling your order would not be an option.
If you change your mind but your order has already been processed, you will need to return it to us in its original packaging (unused and unsealed) in order to receive a refund.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Parcel returned to sender
If you notice by checking your tracking that your parcel could not be delivered and is returned to the sender, it means that the postman could not identify your address and/or your mailbox or that you did not pick up your order at the pick-up point in time.
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address.
We therefore invite you to check your messages and the tracking of your order regularly until you have received your package.
If so, we invite you to contact the support team as soon as possible at contact@uk.roxynailsparis.com to provide us with correct and complete contact details.
You may be asked to pay a processing fee if the order is returned.
If the parcel is returned for a reason for which you are liable (unclaimed parcel, incorrect/incomplete address...), you will have to pay new shipping costs before the parcel is reshipped.